Frestems provides best in class products and services that meet our customer’s needs and expectations. Customers play an essential role in our activities as they ultimately define our success. We strive to be the solution provider of choice.
In order to ensure that products and services provided to the customer comply with customer and product requirements and current legislation, are traceable, suitable for purpose and of high quality, we have built an integrated quality management system. The system meets the requirements of the international quality management standard ISO9001:2015.
The company’s executive management is responsible for and highly committed to implementation of the quality policy and ensuring continuous improvement in quality, environmental management and safety. Defined processes and capable employees create a stable foundation for all functions.
Frestems Health, Safety and Environmental Policy
Frestems supports safe, healthy, environmentally friendly and well managed work environment, where all employees understand the good practices and follow rules and practices agreed together. We believe that all injuries, environmental incidents and health hazards can be prevented.
Good HSE and environmental management practices are seen as a key to sustainable business. Compliance with applicable laws and regulations is only a minimum requirement. Health, safety and environmental policy are implemented through HSE management plan and environmental management plan with full support of the company management.
Frestems Counterfeit Mitigation Policy
Frestems Oy is committed to provide high quality products on which our customers may rely. In that endeavor, it is our policy to ensure that counterfeit parts are not used in the manufacture of Frestems products.
We purchase components directly from:
- Manufacturers authorized distributor
- Manufacturers approved agent/representative
- OEM bonded inventories
On occasion, hard-to-find or obsolete components may not be available from these primary sources. In these cases we purchase from sources which provide the least risk and verify the parts through quality testing or inspection. The performance of our approved suppliers is continuously monitored in accordance with ISO9001 standards.
Frestems Conflict Mineral Policy
The mining of certain materials in the Democratic Republic of Congo (DRC) and the adjoining countries partially contributes to significant human rights abuse and to the financing of violent conflicts in this region. In 2010 U.S. Congress passed legislation that is referred as “Dodd-Frank Act” (full name: “Dodd-Frank Wall Street Reform and Consumer Protection Act”), which require companies who file reports with the SEC to disclose whether the products they manufacture or contract to manufacture contain “conflict minerals”. Conflict materials contain tin, tantalum, tungsten and gold.
Frestems does not file reports with the SEC and therefore has no legislative obligations to comply with the Dodd-Frank Act. At the same time, Frestems supports the ending of violence and human rights violations. Frestems does not use conflict minerals in production. We have undertaken due diligence with our suppliers that our purchases of tin, tantalum, tungsten and gold originate from outside of the “Conflict Region” and will not purchase products that contain conflict minerals that directly or indirectly finance or benefit armed groups in the DRC or adjoining countries. We expect our suppliers and workers to follow this policy.
Code of Conduct
Frestems code of conduct is based on our values. We aspire to operate with a high level of ethics in line with our values. Setting the direction needed to achieve this is Frestems Code of Conduct. Frestems is committed to managing and developing its business in a responsible and sustainable manner. Balancing our economic, environmental and social responsibilities is necessary for sustainable business.
Frestems has created the Code of Conduct because it believes in social responsibility and ethical way of living and has responsibilities to its workers, customers, suppliers and community. Frestems Oy and its employees have a responsibility to all parties to act honestly and with good ethics in a workplace and in the world surrounding.
Code of Conduct concerns all our employees. It is an open document which employees can freely comment and discuss about within a company and with the company management. If an employee finds any concerns related to Code of Conduct, these concerns can be shared to the management confidentially and if a person so wishes, also anonymously. All concerns and comments are handled with confidence and no person who reports violation is discriminated. Company management oversees that the Code of Conduct is followed and will immediately interfere is any activity against these ethical rules is found.
We address sustainability throughout our value chain and we expect our Suppliers to do the same. All suppliers are expected to follow the code of conduct or the applicable legal requirements, whichever are stricter.
Ethical rules presented in this Code of Conduct do not override legislation and in case of conflicts, local legislation is to be followed. However, in cases where no legislative procedures can be found to apply, these ethical procedures are to be taken as a guideline.
Frestems is bound by the law. We do not accept breaking the laws and do not encourage anyone to do so.
High level of ethics
Respect for human and labour rights
Frestems supports and respects the protection of human rights as defined in the United Nation’s Universal Declaration on Human Rights. No employee is allowed to take any action that violates these human rights principles, either directly or indirectly. Frestems does not accept any form of forced or compulsory labour, or the use of child labour.
Occupational health and safety
Frestems endeavours to create hazard-free workplaces for its employees by applying high standards of occupational health and safety. Frestems strives to assure the safety of its products and solutions through its world-class product and solution development processes.
Each employee is responsible for complying with the safety instructions, for using personal protection equipment when required, and for reporting on any shortcomings regarding safety instructions or protection measures.
Frestems target is to develop and produce for its customers environmentally advanced solutions and services that fulfil essential requirements, such as low emissions and high efficiency. Efforts are made to achieve sustainable development by means of raw material selection, processes, products and wastes. Each employee shall comply with the policies and instructions regarding environmental protection.
Our commitment at our workplace
Working at Frestems is not only about delivering the best solutions and helping the customers to be successful. It is also about managing Frestems assets responsibly and creating a fair, healthy and safe workplace where we all can develop our professional skills and grow as individuals.
Our commitment in the marketplace
We believe the best business relationships are founded on respect and mutual benefit. This is why we always strive to understand and anticipate the needs of our customers, suppliers, partners and other stakeholders, why we conduct ourselves with integrity, and why we act responsibly and fairly.
Our commitment to society
We are an integral part of society, and what we do goes beyond the projects we complete for our customers. Ways that we benefit society include finding new means of minimizing our environmental footprint, promoting fair competition, and improving the communities in which we live and work.
Frestems GDPR Guidelines
The General Data Protection Regulation (GDPR) unifies the protection and privacy enforcement of personal data across the EU as well as export outside the EU borders. The regulation has been effective since 27th 2016 and will become enforceable on May 25th, 2018.
As defined in the GDPR, personal data means any information relating to an identified or identifiable natural person, where an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
2 Register name
Frestems Oy customer register
3 Register holder
Frestems Oy, Ahertajankatu 16, 38250 Sastamala, Finland.
4 Register contact person
Person in charge of the register is Anna-Kaisa Lahdensivu. Her responsibility is as follows:
- To ensure that the customer register system is used properly
- To allocate persons who has access to the register
- To ensure that the data is protected
- To ensure adequate instructions and training for persons using the register
The person in charge gives more information of the register and answers for your right to get, check or correct personal data.
5 Register use
Register is used to keep a record of Frestems B2B customers, suppliers or co-operation parties to be able to make business. Data register is also used to market products to the customer for example by sending newsletters to mailing addresses.
6 Register data
Data content may include following information: first and last name (and prefix) – title – company name – company VAT number – classification information eg. business field – grouping information eg. customer, supplier, partner, mailing groups – telephone number – fax number – e-mail address – homepage address – additional information provided by the customer itself – customer history eg. contacts to the customer – possible mail bans (email and mail).
7 Data sources
Information to the register is obtained straight from contacts to companies, corporations and private individuals (eg. business cards). In addition public sources, such as company homepages are used.
8 Transfer of personal information
Personal information is not given outside the company. An exception may be made in cases where a third party is considered to provide specific information benefits to companies. Under no circumstances will personal data be disclosed for commercial purposes.
9 Security of personal information
We adhere to generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration or destruction. Only authorised persons are provided access to personally identifiable information collected; and such individuals have agreed to maintain the confidentiality of this information. If a person does not need an access to the data anymore, permission to access denied. The server where the data is located, are guarded and fire safe. The register is only for the use of Frestems Oy, and it is not connected to other registers.
10 Storage and disposal of register data
Register data (contact information) is not separately archived, but the information is stored and maintained in the data register. Register data is stored as long as information is needed.
11 Informing the registered persons
This GDPR guideline can be seen in Frestems homepages at www.frestems.fi.
12 Right to audit
A registered person may request to check, correct or remove his/her registry information from Frestems contact person responsible of the register. If so requested, the request will be implemented without delay.
13 Managing the register
The responsible person uses her decision making power of the register. She decides:
- of the register and register report description
- of the use of the register, of the data definition, data content and purpose
- to grand or deny the user rights and access to the data
- of the information of registered persons, right of inspection, information correction and removal
- of the technical maintenance of the register
- of the data protection and safety
- of the naming of the person in charge of the register and his/her duties
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