Frestems Policies

Quality Policy

Frestems designs, develops and manufactures products and services, that are the best in the market. They meet all of our customer’s highest needs and requirements, fulfilling all expectations. Customers are the one to define our success, so we give them an essential role in the process. That way we can be the solution provider of choice.

We have built an integrated quality management system to ensure that our products and services comply with customer and product requirements and current legislation. We also make sure that our products are traceable, suitable for purpose and always high quality. The system meets the requirements of the international quality management standard ISO9001:2015 and ISO13485:2016.

Frestems executive management is responsible for and highly committed to implementation of the quality policy with zero defect approach. They are also ensuring the continuous improvement in quality, environmental management and safety of processes, products and services. We believe, that defined processes and capable employees create a stable foundation for all functions.

Health, Safety and Environmental Policy

Frestems supports safe, healthy, environmentally friendly and well managed work environment, where all employees understand the good practices and follow rules and practices agreed together. We believe that all injuries, environmental incidents and health hazards can be prevented.

Good health, safety and environmental management practices are seen as a key to sustainable business. Compliance with applicable laws and regulations is only a minimum requirement. Health, safety and environmental policy are implemented through a management plans with full support of the company management.

Counterfeit Mitigation Policy

Frestems Oy is committed to provide high quality products on which our customers may rely. In that endeavor, it is our policy to ensure that counterfeit parts are not used in the manufacture of Frestems products.

We purchase components directly from:

  • Manufacturers
  • Manufacturers authorized distributors
  • Manufacturers approved agents/representatives
  • OEM bonded inventories

On occasion, hard-to-find or obsolete components may not be available from these primary sources. In these cases we purchase from sources which provide the least risk and verify the parts through quality testing or inspection. The performance of our approved suppliers is continuously monitored in accordance with ISO9001 standards.

Conflict Mineral Policy

The mining of certain materials in the Democratic Republic of Congo (DRC) and the adjoining countries partially contributes to significant human rights abuse and to the financing of violent conflicts in this region. In 2010 U.S. Congress passed legislation that is referred as “Dodd-Frank Act” (full name: “Dodd-Frank Wall Street Reform and Consumer Protection Act”), which require companies who file reports with the SEC to disclose whether the products they manufacture or contract to manufacture contain “conflict minerals”. Conflict materials contain tin, tantalum, tungsten and gold.

Frestems does not file reports with the SEC and therefore has no legislative obligations to comply with the Dodd-Frank Act. At the same time, Frestems supports the ending of violence and human rights violations. Frestems does not use conflict minerals in production. We have undertaken due diligence with our suppliers that our purchases of tin, tantalum, tungsten and gold originate from outside of the “Conflict Region” and will not purchase products that contain conflict minerals that directly or indirectly finance or benefit armed groups in the DRC or adjoining countries. We expect our suppliers and workers to follow this policy.

Frestems GDPR Guidelines

1. Overview

The General Data Protection Regulation (GDPR) unifies the protection and privacy enforcement of personal data across the EU as well as export outside the EU borders. The regulation has been effective since 27th 2016 and will become enforceable on May 25th, 2018.

As defined in the GDPR, personal data means any information relating to an identified or identifiable natural person, where an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

2. Register name

Frestems Oy Customer Register

3. Register holder

Frestems Oy, Ahertajankatu 16, 38250 Sastamala, Finland

4. Register contact person

Person in charge of the register is Anna-Kaisa Lahdensivu. Her responsibility is as follows:

  • To ensure that the customer register system is used properly
  • To allocate persons who has access to the register
  • To ensure that the data is protected
  • To ensure adequate instructions and training for persons using the register
  • The person in charge gives more information of the register and answers for your right to get, check or correct personal data.

5. Register use

Register is used to keep a record of Frestems B2B customers, suppliers or co-operation parties to be able to make business. Data register is also used to market products to the customer for example by sending newsletters to mailing addresses.

6. Register data

Data content may include following information: first and last name (and prefix) – title – company name – company VAT number – classification information eg. business field – grouping information eg. customer, supplier, partner, mailing groups – telephone number – fax number – e-mail address – homepage address – additional information provided by the customer itself – customer history eg. contacts to the customer – possible mail bans (email and mail).

7. Data sources

Information to the register is obtained straight from contacts to companies, corporations and private individuals (eg. business cards). In addition public sources, such as company homepages are used.

8. Transfer of personal information

Personal information is not given outside the company. An exception may be made in cases where a third party is considered to provide specific information benefits to companies. Under no circumstances will personal data be disclosed for commercial purposes.

9. Security of personal information

We adhere to generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration or destruction. Only authorised persons are provided access to personally identifiable information collected; and such individuals have agreed to maintain the confidentiality of this information. If a person does not need an access to the data anymore, permission to access denied. The server where the data is located, are guarded and fire safe. The register is only for the use of Frestems Oy, and it is not connected to other registers.

10. Storage and disposal of register data

Register data (contact information) is not separately archived, but the information is stored and maintained in the data register. Register data is stored as long as information is needed.

11. Informing the registered persons

This GDPR guideline can be seen in Frestems homepages at

12. Right to audit

A registered person may request to check, correct or remove his/her registry information from Frestems contact person responsible of the register. If so requested, the request will be implemented without delay.

13. Managing the register

The responsible person uses her decision making power of the register. She decides:

  • Of the register and register report description
  • Of the use of the register, of the data definition, data content and purpose
  • To grand or deny the user rights and access to the data
  • Of the information of registered persons, right of inspection, information correction and removal
  • Of the technical maintenance of the register
  • Of the data protection and safety
  • Of the naming of the person in charge of the register and his/her duties

Additional information:

Anna-Kaisa Lahdensivu
Frestems Oy
+358 40 57 44 35